1. GENERAL TERMS
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I have the right to reject any order that I do not feel comfortable drawing for any reason.
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Prices are subject to change based on demand.
2. PAYMENT
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All transactions are made through preferred and available payment methods when you order from my artistree.io request form. 100% upfront.
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An additional transaction & processing fee will be shouldered by the customer once you order from artistree.io site. The website will be the one to calculate the additional fees based from where you are.
3. PROCESS AND DELIVERY
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I will notify you when I have started on your commission and after the sketch phase. You, therefore, lose the rights to a refund.
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Please state your preferred canvas size; otherwise I will automatically set it to A4 size (2480 x 3508 px) as default. Head shot icon commissions are set to 2500 x 2500 px if requested.
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While I'm working on your commission, I will make reviews with you to make sure I make it just right for you!
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The time it takes to finish your commission varies from a few hours, days or weeks depending on factors such as health, the complexity of the commissioned piece, other work and con seasons.
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Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.
4. REVISIONS
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You get 3 rounds of changes on the commission piece included in the price.
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A fee will be added if you want something changed on the final drawing - unless, of course, a misunderstanding from my side has been made.
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If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
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If your reference is unclear to start with, changes will come at an extra charge.
5. COPYRIGHT / USAGE POLICY
I, Greasy Microphone (the artist):
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reserve the right to cancel and refund the order at any time for any reason.
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retain all copyrights over the commissioned artwork.
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will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours, etc.)
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will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
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reserve the right to post the commissioned artwork online, in my portfolio as well as in publications (like art books in the future).
You (the customer/commissioner):
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may upload the commissioned artwork on any website and social channels.
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may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling, etc.)
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may NOT use the commissioned artwork for commercial purposes (including for AI & NFTS).
The following is considered copyright infringement:
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Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
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Claiming the artwork as your own
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In some cases, the commercial rights to the image may be purchased.
6. CUSTOMER SATISFACTION
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I will do everything I can to make my customers happy!
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If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.
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I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.
7. REFUND / CANCELLATION POLICY
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If for any reason I am unable to start your commission you will receive a full refund.
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If you cancel your order before I started it, you can get a full refund.
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If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
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If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.
If the buyer breaks any of the points stated above they will lose all the before mentioned rights to the artwork commissioned by me, Greasy Microphone (the artist), and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.
